> For the complete documentation index, see [llms.txt](https://docs.pentaho.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pentaho.com/install/9.3-install/use-hadoop-with-pentaho/big-data-issues/general-configuration-problems/directory-access-or-permissions-issues.md).

# Directory access or permissions issues

| Symptoms                                                     | Common Causes                                                                                      | Common Resolutions                                                                                                                                                                                                                                                                                                                                   |
| ------------------------------------------------------------ | -------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Access error when trying to reach the User Home Directory.   | <ul><li>Authorization or authentication issues.</li></ul>                                          | <ul><li>Verify you have a user account on the cluster that you are attempting to connect to.</li><li>Verify that the name on the cluster user account is the same name as that of the OS user account that runs Pentaho.</li></ul>                                                                                                                   |
| Cannot access directory.                                     | <ul><li>Authorization or authentication issues.</li><li>Directory is not on the cluster.</li></ul> | <ul><li>Verify the user has been granted read, write, and execute access to the directory.</li><li>Verify the security settings for the cluster and driver allow access.</li><li>Verify the hostname and port number are correct for the Hadoop File System's <strong>namenode</strong>.</li></ul>                                                   |
| Cannot create, read, update, or delete files or directories. | <ul><li>Authorization or authentication issues.</li></ul>                                          | <ul><li>Verify the user has been authorized execute access to the directory.</li><li>Verify security settings for the cluster and driver allow access.</li><li>Verify that the hostname and port number are correct for the Hadoop File System's <strong>namenode</strong>.</li></ul>                                                                |
| Test file cannot be overwritten.                             | <ul><li>Pentaho test file is already in the directory.</li></ul>                                   | <ul><li>The test was run, but the file was not deleted. You need to manually delete the test file. Check the log for the test file name.</li><li>A file with the same name as the Pentaho test file is already in the directory. The test file is used to verify that the user can create, write, and delete in the user's home directory.</li></ul> |


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