Troubleshoot the Pentaho system

As a best practice, your initial approach for troubleshooting components within Pentaho should be to use logging to monitor operations within transformations, jobs, database connections, and the server. You can monitor transformations, jobs, and database connections through logging in PDI. For the Pentaho Server, the log file is pentaho.log, which is in the pentaho-server/logs folder. The contents of this file can help you track down why the server failed to start or work properly.

Note: If you used a manual install with your own Tomcat web application server, pentaho.log resides under pentaho-server/tomcat/logs.

Besides analyzing logs, a number of Pentaho customers and partners have posted problems and solutions they have encountered in the past. The following common categories contain descriptions of these problems and how to resolve them:

• General issues

  Common general software issues associated with the Pentaho

• Security issues

  Log file output, signs of configuration errors, and possible issues during LDAP configuration

• Pentaho Server issues

  Common issues associated with the Pentaho Server

• Pentaho Repository issues

  Common issues associated with the Pentaho Repository